Martin Metal: A Shopper’s Guide

Why You Should Visit

• High-Quality Materials and Construction: You’ll find consistently positive feedback on the quality of metal products, including roofing, siding, and garage doors. Multiple reviewers described the quality as “above outstanding” and “flawless.” One shopper even noted the materials were “only quality products.”
• Efficient and Fast Service: Several projects were completed quickly, with one 40×80 steel building erected in under 3.5 days, and another siding and roof replacement finished rapidly during cold winter weather. Multiple instances highlight the speed and efficiency of the installation crews.
• Helpful and Courteous Staff: Many reviewers praised the helpfulness of various staff members, including sales representatives like Tony, David Dugan, and Monte McVicker, as well as front counter staff and loading crew. One customer noted being treated with respect despite only picking up one piece of metal.
• Excellent Customer Support (with exceptions): Several reviewers highlighted the responsiveness and helpfulness of staff in answering questions, providing information, and resolving issues. For instance, David Dugan was mentioned specifically for his informative and communicative approach.
• Competitive Pricing: One customer, after comparing several companies, chose Martin Metal due to the combination of price, service, and quality.
• Wide Range of Products: The location offers a variety of metal products, including roofing, siding, gutters, downspouts, garage doors, and even specialty cuts (though some negative experiences were reported with ordering). They also appear to have scrap metal available for purchase.

Why You Might Consider Alternatives

• Inconsistent Customer Service: While many experienced excellent customer service, others reported significant delays in receiving estimates (8 weeks in one case), difficulty returning incorrectly ordered materials, and unanswered calls/emails regarding warranty issues and damaged goods. One reviewer even described the experience as a “bait and switch scam.”
• Material Handling Issues: Some customers experienced problems with damaged materials upon delivery; dents were common, requiring the purchase of extra sheets. Inaccurate material estimations (30% overestimation) and multiple instances of incorrect delivery locations were also reported. Issues with incorrect truss construction were mentioned.
• Lack of Communication/Follow-up: One customer noted a sales representative failed to follow up on a quote after a lengthy consultation. Another case highlighted a lack of response after multiple attempts to address a warranty issue.
• Pet Policy: The location is not pet-friendly, excluding service animals.
• Pricing Discrepancies: A reviewer noted that the pricing for scrap metal was misrepresented over the phone.