Handyman True Value Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find incredibly helpful and friendly staff throughout the store. Employees proactively offer assistance, possess extensive product knowledge (e.g., identifying shower cartridges, advising on rose care), and go above and beyond to resolve issues. One shopper even received help changing a flat tire using scrap wood provided by the store.
- Wide Product Selection: The store offers a surprising range of items, including hard-to-find shower cartridges, grass seed, rocks and sand, succulents, and even outdoor furniture. They also have a spacious rental center with equipment like Dingo machines. A locksmith area is also available.
- Convenient & Clean Environment: The store is described as very clean, both inside and outside. Checkout is quick and efficient.
- Problem-Solving Expertise: Beyond just selling products, the staff demonstrates remarkable problem-solving skills. They helped a customer repair a screen and offered solutions for a malfunctioning rental machine, even dispatching a mechanic to ensure the job was completed. The garden department provided expert advice on plant care.
- Thriving Garden Center: The garden center is well-stocked and offers expert advice.
Why You Might Consider Alternatives
- Packaging Concerns: While the products themselves are well-regarded, be aware that packaging of items purchased in-store may lack care. One shopper noted damage to a display item after it was boxed for purchase.
- Store Size: The store is described as “small,” which might mean a limited selection compared to larger retailers. However, this is offset by their exceptional service and the availability of hard-to-find items.
- Service Desk Wait Times: While staff is helpful in providing solutions, be aware that the service desk may have a two-week wait for certain services (e.g., screen replacement). The staff will work to provide alternative solutions if possible.
