Sutherland’s Shopping Guide

Sutherland’s: An Informed Shopper’s Guide

Why You Should Visit

Exceptional Customer Service: You’ll encounter incredibly helpful and friendly staff throughout the store. Many shoppers rave about the willingness of employees like Carl, Bud, Leah, John, Max, and David L. to go above and beyond, offering assistance, product knowledge, and even personal testimonies. Even when encountering less engaged staff members, help is still readily available. One shopper noted improved staff friendliness after voicing a concern.
Unique and Hard-to-Find Items: This location offers a surprisingly diverse selection, including unusual or hard-to-find items. You’ll find a good stock of supplies needed for older homes, plus things like specific types of salt, putty, and power cords were easily located. One shopper even found a Monstera plant!
Competitive Pricing and Sales: You can expect reasonable prices overall, with the added bonus of significant sales and discounts, especially during early spring. One shopper found a Monstera plant priced at $15 instead of the original $27.
Well-Stocked Inventory: This Sutherland’s consistently maintains a well-stocked inventory. Shoppers have successfully found everything from gravel and snow melt (items unavailable at other retailers) to five separate items on a single shopping trip.
Convenient Location and Parking: At least one location, at 72nd and Wornall, boasts easy in-and-out parking.

Delivery Challenges: The location presents significant difficulties for larger delivery trucks due to a limited and obstructed back dock area, potentially leading to unloading challenges in the street.
Inconsistent Staff Interactions: While most experiences are overwhelmingly positive, be aware that there is a possibility of encountering unfriendly or unhelpful staff, particularly in specific areas such as the return counter. One shopper described a negative encounter with staff at the returns counter.
Stock Variability: While generally well-stocked, there’s a chance some common hardware items might be unavailable at times. One shopper mentioned difficulty finding fuses, paint, and packing material.