The Home Depot

Home Depot Shopping Guide: Osage Beach, MO

Why You Should Visit

Helpful and Knowledgeable Staff: You’ll find several associates who go above and beyond. Tyler in appliances was praised for his professionalism and help with ordering, scheduling delivery and installation of a washer/dryer set. Kathy in tools demonstrated extensive product knowledge, assisting with a tool return and selection of a drill. Mike in plumbing provided excellent assistance with selecting parts for a broken irrigation line. Hannah in appliances was repeatedly praised for her expertise, efficiency, and detailed follow-up with appliance purchases and delivery arrangements. Robin in customer service was commended for her courteous and effective communication in resolving a water heater order issue.
Wide Selection of Products: The store carries a broad range of items, including appliances (washers, dryers, refrigerators, dishwashers, microwaves, and freezers), tools (electric screwdrivers, drills), plumbing supplies, and wire (various gauges).
In-Store Ordering and Services: You can order and schedule delivery and installation for large appliances directly at the store.
Convenient Returns: The service desk is reported as efficient and helpful for processing returns.
Floor Models Available: Floor models are available for purchase with the possibility of immediate wrapping if requested at time of purchase..

Inconsistent Customer Service: Be aware that customer service experiences can vary greatly. Some shoppers have reported exceptionally poor interactions, including unhelpful staff, delayed or missing deliveries with false explanations, and difficulties resolving issues with damaged merchandise or incorrect orders. One shopper mentioned employees making fun of their last name. Long waits for assistance with stocking issues have also been noted.
Delivery Problems: There have been multiple reports of delivery issues, including incorrect delivery attempts, damaged merchandise during delivery and delivery drivers’ dishonesty regarding delivery attempts.
Difficulty Resolving Issues: Resolving problems with damaged or incorrect orders may be challenging, with some shoppers reporting that management was unresponsive or unhelpful. The resolution offered for a custom door order that was incorrectly fulfilled was considered inadequate by the customer.
Locked-Up Merchandise: A significant portion of the Ryobi power equipment is kept in locked cages, potentially making it difficult to examine products before purchase.
High Prices: One customer spent over $2300 on a refrigerator.
Custom Order Issues: Exercise extreme caution when ordering custom items. The process can be fraught with errors and the company may not take responsibility for mistakes. Be prepared for significant delays and potential difficulties in resolving issues with custom orders.