Lucy’s Hardware Shopping Guide

Lucy’s Hardware: A Shopper’s Guide

Why You Should Visit

Extensive Selection: You’ll find an incredibly diverse range of products. I’ve personally seen everything from Cub Cadet lawnmowers and snowblowers to stone products unavailable elsewhere, gas grills and cookware, tools, building supplies, hardware, seasonal decorations, gift items, plants (extensive nursery!), and even cast iron cookware. They even have unique items like handmade rice heating pads. It’s like a one-stop shop for nearly any home project or gift idea.
Exceptional Customer Service: The staff are consistently described as friendly, helpful, and knowledgeable (though some areas of expertise may vary). They’ll go above and beyond – I witnessed them assembling and fueling a mower for a customer. Assistance with project needs and small engine equipment is readily available. Delivery services are also offered (grill delivery mentioned).
Locally Owned and Operated: The local ownership creates a unique, personal touch. The store has a strong community focus and a charming, old-fashioned feel.
Convenient Amenities: Free parking and handicap accessibility are available.
Tool Rentals: The store offers tool rentals for various projects, adding convenience and cost savings.
Propane Gas: You can get propane refills here.
Key Cutting Services: Lucy’s offers key-cutting services.

Pricing: Be aware that certain items, such as paint (Ben Moore Exterior Regal, Ready Seal stain, and California paint), are notably more expensive than at competitors like Aubochon’s and Home Depot. I experienced this first-hand with paint prices being significantly higher. While the store is praised for its selection, price comparison is recommended before purchasing higher-priced items.
Product Knowledge: While staff are generally friendly, their product expertise can be inconsistent. I found that not every staff member possesses comprehensive knowledge of every item; for example, a nut splitter was not readily known or stocked.
Location: The store is located outside of Conway, so it might require a trip for those further away.
Some Magnetic Hooks are Low Quality: One reviewer noted issues with stick-on magnetic hooks falling apart. This highlights the importance of quality control and careful selection of products.