Ben Franklin Shopping Guide

Ben Franklin: A Shopper’s Perspective

Why You Should Visit

Exceptional Customer Service: You’ll consistently encounter friendly, knowledgeable, and helpful staff. Several shoppers specifically praised the assistance received from Darrin, Colby, Joe, and Nick, highlighting their willingness to go above and beyond. One shopper even received same-day home delivery of a large item. Expect personalized service that’s a stark contrast to big box stores.
Wide Product Selection: This isn’t your average hardware store. The location offers a surprisingly diverse range of products. You’ll find everything from paint and cordless tools to clothing, footwear, winter items, cleaning supplies, toys, kitchen items, photo frames and albums, and even outdoor rugs (though availability can vary). They also carry a huge selection of fasteners.
Unique Finds and Expertise: The store boasts a “nearly one of a kind” assortment of home goods. One shopper found specialty pellet smokers and Milwaukee tools unavailable elsewhere. Expect knowledgeable staff to help with even unusual requests, such as finding an odd ball paint.
Convenient Hours: The store is open later than many competitors, making it a convenient option for Saturday evening shopping.
Rewards Program and Coupons: Shoppers can expect to find discounts through in-paper coupons and a rewards program.

Inconsistent Customer Service: While many rave about the staff, be aware that wait times at the paint counter can be significant. One shopper waited an extended period with no assistance and ultimately went to Lowe’s.
Pricing: The location offers competitive pricing on some items, but shoppers should expect prices to generally be “a tad bit more” than larger home improvement stores.
Pet Policy Inconsistencies: While one shopper was initially permitted to enter with their dog, they were later asked to leave by another employee. Pet policies seem to be inconsistently enforced.
Electronic Key Services Reliability: Scheduling for electronic key services is currently unreliable; one shopper’s appointment was missed with no notification, resulting in a wasted trip.
Store Layout Changes: The store’s layout changes frequently, which can make finding specific items challenging.
Limited Computer Access for Employees: In one instance, a request to check the availability of an item needed a manager’s access to a computer. This delay could be avoided by allowing employees to check directly on the shelves.