Hartville Hardware: A Shopper’s Guide
Why You Should Visit
- Unparalleled Selection: You’ll find an incredibly vast inventory. I’m talking everything from building materials and nuts and bolts to cookbooks – truly a one-stop shop for home projects and beyond. They even carry American-made Occidental Leather tool belts and a large selection of Milwaukee tools. The selection surpasses big box stores.
- Exceptional Product Quality: The building materials are top-notch, and the overall attention to detail throughout the store is impressive.
- Impressive Model Homes: The meticulously designed model homes are a highlight, showcasing interior design and decorating ideas. They’re so well-done, you might find yourself wanting to move in!
- Knowledgeable and Friendly Staff: The staff is consistently praised for their friendliness and helpfulness. In particular, one electrical department employee with 25-30 years of experience stands out for their expertise.
- Great Deals and Events: I observed mentions of tool sales with representatives from various brands offering excellent deals.
- Convenient Location (for those nearby): While distance may be a factor for some, the store’s size and selection make the trip worthwhile for many in the area.
- Excellent Restaurant: The on-site restaurant receives high praise for its food (like the open-faced roast beef sandwich and Shirley’s Chicken meal), friendly and attentive service, and inviting atmosphere.
- John Deere Equipment Expertise: One reviewer had a positive experience purchasing a Z530M John Deere mower, highlighting a low-pressure sales process and prompt delivery with operational instructions. They also stock John Deere parts and are a Stihl dealer.
Why You Might Consider Alternatives
- Mower Repair Department Issues: Be aware that the mower repair department has received overwhelmingly negative feedback. Multiple reviews detail significant delays, miscommunication, lost equipment, and ultimately unsatisfactory service. One reviewer even had to buy a new mower after theirs went missing. Appointments made months in advance were missed, calls were not returned, and communication was consistently poor. Repairs, such as changing belts, were excessively expensive ($621 for two pulleys and two belts was mentioned) and resulted in further problems. Consider a local independent repair shop as an alternative.
- Online Ordering Challenges: While some had positive online ordering and delivery experiences, others reported order cancellations under suspicion of fraud, even after providing valid payment information. For online purchases, it’s advisable to explore other retailers to avoid potential issues.
