Compass Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Product Selection: You’ll find a surprisingly wide range of items, including luggage locks, mailboxes, staples, propane, gardening tools and supplies, electrical boxes, fasteners (with the best selection in town!), and even window glass (though be mindful of potential delays for custom cutting). They often have “just what you need” for quick repairs.
- Convenient Location: The store’s proximity to Charlestown makes it a very convenient option, especially for those needing a quick fix or avoiding a trip to a big-box store.
- Knowledgeable Staff: Many shoppers have praised the helpful and knowledgeable staff. They are often willing to assist with product selection, even guiding you through choices like electrical boxes.
- Support Local Business: Compass Hardware is a family-owned business, and supporting them is a great way to keep local commerce thriving.
- Fair Prices: While not explicitly detailed, several reviewers praised the “fair prices” offered at the store.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that the owner’s demeanor can be unpredictable; sometimes friendly, other times described as rude, indignant, and unpleasant. One shopper reported an extremely negative experience related to a screen repair that took two weeks, despite pre-payment. The owner’s response to this issue was considered unacceptable by the customer.
- Potential Delays: While the store has a wide selection, be prepared for potential delays in services like custom glass cutting. In one instance, a simple glass-cutting job was estimated to take 2 hours. The suggestion to seek alternative services was also reported.
- Limited Stock: Note that some items, such as nut anthracite coal, may be discontinued without notice due to pricing changes.
- Owner’s Attitude: The owner’s willingness to help customers is inconsistent, leading some shoppers to prefer more consistently positive customer service experiences found elsewhere.
