Taylor Rental: A Shopper’s Perspective

Why You Should Visit

• Excellent Party Rental Services: You’ll find a wide selection of party rentals, including bouncy houses and tents. I had a last-minute need for a bouncy house and they delivered, set up a water feature, and picked it up the next day – all with exceptional professionalism and friendliness. They even went above and beyond, providing more than I initially needed. One shopper even reported receiving a *second* tent because the first wasn’t deemed clean enough!
• Competitive Pricing for Party Rentals: Their party rental prices are described as “great.” Compared to another local option (New England Tent), they were considered significantly better in terms of both service and value.
• Husqvarna Equipment and Service: The store offers Husqvarna products, like weed whackers, along with excellent service and customer care for them. They even helped me replace a broken pulley system at a lower price than online, offering a higher-quality part.
• Helpful and Knowledgeable Staff: The staff is consistently described as friendly, informative, and helpful in guiding you to the right equipment. One staff member, Jay, received multiple mentions for his excellent service. They even assisted with fixing a broken Husqvarna pulley system.
• Commitment to Inclusive Hiring: The owner actively hires disabled individuals, demonstrating a commitment to community inclusion.

Why You Might Consider Alternatives

• Poor Equipment Maintenance: Be aware that much of their equipment appears old and poorly maintained. Several instances are reported where rented equipment (auger, Kubota tractor, other unspecified machines) suffered from significant mechanical issues, including broken parts, corroded hydraulic lines, and broken safety features (e.g., emergency brake). These problems resulted in job interruptions, extra costs, and even property damage (hydraulic fluid on a customer’s driveway).
• Unresponsive and Unapologetic Staff: While many praise the staff, others report a lack of apology for malfunctioning equipment and difficulties reaching management. One shopper had a broken auger and was met with a dismissive reaction; another received a delayed response about damage caused by a faulty rental.
• Unclear Liability for Damage: The process for handling equipment damage seems inconsistent and potentially unfair. In multiple situations, customers were held responsible for pre-existing damage or unforeseen mechanical failures, sometimes without prior notification or a chance to discuss the matter. Additional charges were added to bills without warning.
• Safety Concerns: I observed some seriously concerning safety issues. A skidsteer trailer lacked adequate brakes and secure tie-down points, potentially endangering lives. This raises major safety concerns regarding equipment transport.
• Receipt Issues: Even a simple request like an emailed receipt proved to be a challenge, with one customer experiencing significant delays and an inability to receive the receipt at all.