Precision Saw and Mower: A Shopper’s Guide
Why You Should Visit
- Exceptional Small Engine Repair: You’ll find expertise in repairing various small engines. My broken lawn mower, including its years-dormant self-propelled feature, was expertly repaired.
- Knowledgeable and Courteous Staff: I experienced prompt and courteous responses to delivery inquiries for a new Toro 42” zero-turn mower. The delivery itself, while slightly delayed, was handled professionally, with the driver (Harry) providing a thorough equipment walkthrough. Other shoppers have praised the helpfulness of Paul and Michael in resolving warranty issues.
- Quick Turnaround Time (Sometimes): For some repairs, the turnaround is surprisingly fast. My snowblower was repaired and tuned up within days; another customer reported a similarly quick experience.
- Pre-Delivery Inspection: For larger purchases like zero-turn mowers, the shop offers pre-delivery inspection and assembly, saving you the hassle of direct shipping.
- Honest Assessment of Repairs: In at least one instance, staff provided an honest assessment, advising against expensive repairs on an older riding tractor and recommending a new purchase instead.
- Helpful Guidance: The owner provided a thorough explanation and even gassed up a leaf blower for a first-time buyer. This level of service significantly enhanced the buying experience.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that customer service can be unpredictable. Some shoppers have reported being ignored upon entering the store for extended periods.
- Order Fulfillment Issues: I encountered a situation where a mower blade order was forgotten, despite assurances. The staff’s explanation about having blades in cold storage, after initially claiming they were out of stock, lacked transparency.
- Questionable Repair Practices: There’s an account of a staff member attempting to sell a new blower to a customer whose machine was merely flooded, not requiring a replacement.
- Lengthy Repair Times: Repair times can be excessively long, especially for warranty work. In one instance, a drill’s warranty repair took nearly a year, and the final product was incorrectly assembled. Another customer waited several weeks to even get a quote for chainsaw repairs.
- High Repair Costs: One shopper commented on what they felt was excessive pricing relative to the amount of work done, indicating that DIY or other repair options may be more cost-effective.
- Potential for Incomplete Repairs: There’s a reported instance where a snowblower returned after warranty repair exhibited no improvements after a month-long service. Always test equipment immediately upon pickup.
