Ardente Supply Co. Westerly, RI: A Shopper’s Guide

Why You Should Visit

• High-End Products: You’ll find a gorgeous selection of high-quality fixtures and faucets, far beyond what typical big box stores offer. The showroom itself is impressive and inspiring, filled with beautiful displays that might just spark your next remodel project.
• Expert Staff: The staff, particularly Bruce and Kathleen, are incredibly knowledgeable and helpful. They can provide expert advice on plumbing applications and installations, going above and beyond to assist with project planning and troubleshooting. They’ve even helped customers source missing parts years after purchase.
• Personalized Service: Expect a warm and friendly experience. Staff members take the time to understand your needs and provide tailored solutions, a level of service rarely found elsewhere.
• Potential Cost Savings: While focusing on high-end products, working with Ardente can lead to significant cost savings compared to other options, as evidenced by at least one customer’s experience with bathroom remodels.

Why You Might Consider Alternatives

• Inconsistent Service Experiences: Be aware that while many praise the exceptional service, some shoppers have reported negative interactions, including unhelpful and even rude staff. There are accounts of significant installation errors and a lack of responsiveness to resolving issues.
• Unreliable Installation: Several reviews highlight issues with the installation services. One customer reported a grab bar installed on the wrong side of a shower, creating further problems. They weren’t responsive to fixing their own errors. Consider using Ardente solely for product purchase and hiring a separate, trusted installer for peace of mind.
• Communication Concerns: There’s mention of order errors and a tendency to pass blame to manufacturers rather than take responsibility for rectifying issues.
• Inaccurate Business Hours: The store’s advertised Saturday hours may not always be accurate. It’s best to confirm opening times beforehand to avoid wasted travel time.