Straight Lumber: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find genuinely friendly and helpful staff throughout the business, from the counter help to those who load materials. Many reviewers praised the staff’s willingness to go above and beyond, offering advice on material selection and even arranging same-day delivery. One shopper specifically mentioned Tyler’s outstanding help.
• Wide Selection: The location offers a surprisingly large selection of materials. They boast the largest selection of bolts in town, and are the only local store carrying fire-treated 2x4s, 2x6s, and plywood. They also carry 1 1/8 inch plywood, a less common size. The store carries more than just wood.
• High-Quality Lumber: One shopper compared wood from eight different places and found Straight Lumber to have the “best looking and cleanest wood,” with a competitive price. Another reviewer specifically noted the “top Quality Lumber.”
• Convenient Delivery: Same-day delivery is possible, and they delivered materials to Evergreen the next day in one instance.
• Family-Run Business with History: This is a long-established family business, known for its strong community ties. The enduring nature of the business suggests consistent quality and service.
• Helpful with Complex Projects: Staff members actively assist in making better material choices for a project. They aided a customer in selecting better wood than their original plan.
• Excellent Communication: Real people answer the phone, providing quick and helpful assistance.
• Flexible Hours: The business has shown a willingness to stay open late to accommodate customer needs for large projects.

Why You Might Consider Alternatives

• Inconsistent Staff: While many reviewers lauded the excellent customer service, several others described negative experiences with rude or unhelpful staff. These instances involved interactions at the front desk and with a specific employee named Tyler. One review suggested going to Ace Hardware as an alternative due to a negative experience.
• Limited Geographic Reach for Delivery: They may not deliver to certain locations (for example, out-of-state locations like Texas were noted as not being serviced).
• Lack of Product Knowledge (in some instances): Some front desk personnel have been reported to lack sufficient product knowledge.