Thos. Somerville Co. Shopping Guide
Why You Should Visit
- Exceptional Expertise and Service: You’ll find incredibly knowledgeable staff who go above and beyond to assist customers, regardless of experience level. They patiently explain options, offer helpful workarounds, and even suggest cost-saving alternatives like purchasing items from Amazon. I personally witnessed them helping a customer find a solution to a leaky vacuum breaker, guiding them to a replacement and showing them how to install it.
- Extensive Plumbing Parts Inventory: This is the place to go for plumbing parts, both big and small. They stock a wide range of items, from o-rings to radiator bleeder valves. Even when items are out of stock, they efficiently order replacements and prioritize customer requests, like they did for my radiator valve.
- Convenient Location and Ample Parking: I found parking readily available, even near closing time.
- Honest and Efficient Service: Multiple positive experiences describe the staff as honest, efficient, and helpful, providing accurate solutions to various bathroom and kitchen-related issues. One shopper saved $30 by following their advice to purchase a shower hose from Amazon.
- Focus on Customer Needs: Staff take the time to understand your needs and provide tailored solutions, even if it means helping you source the part elsewhere for a lower cost.
- A Long-Standing Business with a Legacy of Excellence: Established in 1861, Thos. Somerville Co. has a proven track record of providing quality service and products.
- Great Prices and Value: The overall consensus is that they offer great prices, and even a small purchase of $11 provided $100 worth of advice, proving value beyond the sales transaction.
Why You Might Consider Alternatives
- Inconsistent Showroom Experience: Be aware that the customer service in their kitchen and bath showroom can be inconsistent. At least one shopper reported a negative experience with unhelpful staff.
