Pendleton’s Outdoor Power: A Shopper’s Guide
Why You Should Visit
- Exceptional Small Engine Repair: They go above and beyond, cleaning carburetors instead of automatically replacing them, saving you money. Their expertise extends to generators, chainsaws, riding lawn mowers, tractors, and power washers.
- Honest and Customer-Focused Approach: They prioritize what’s best for the customer, even advising against repairs that aren’t cost-effective, opting instead to recommend a new product when appropriate.
- Fast and Efficient Service (Sometimes): For some customers, repairs were completed quickly; one customer received a chainsaw repair in 20 minutes, including new parts. Another received a lawn tractor diagnosis and fix, with no charge.
- Knowledgeable and Friendly Staff: The team is consistently praised for their helpfulness, friendliness, and willingness to go the extra mile. They double-check parts, provide detailed explanations, and even carry heavy equipment to your vehicle.
- Fair Pricing: Many reviewers highlight the fair prices for services. Several mentions of the cost being less than the estimated repair are also evident.
- Convenient Drop-off and Pick-up: For tractor services, drop-off and pick-up were described as quick and easy.
- Community Involvement: They demonstrate generosity through acts of kindness like providing free rope for a church project.
- Husqvarna Expertise: They are a reputable service center for Husqvarna equipment, stocking parts and offering repairs.
- Mobile Service: In at least one instance, a technician arrived in a trailer to perform a repair on-site.
Why You Might Consider Alternatives
- Long Repair Times: Be aware that turnaround times for repairs can be significantly long—up to 8 weeks in one reported case for a riding lawn mower repair (flat tire and carburetor replacement, under $250). Another customer experienced a six-week delay for a riding lawnmower repair under warranty, with poor communication throughout the process.
- Inconsistent Communication: Some customers experienced difficulties reaching Pendleton’s by phone, with calls going unanswered for extended periods. Updates on repair status were inconsistent, leading to frustration and delays.
- Warranty Issues: One customer reported that warranty repairs took a considerable amount of time and ultimately weren’t covered without sufficient advance warning or communication.
- Lack of COVID-19 Precautions (According to one review): One customer reported that staff did not wear face masks, which may be a concern for some individuals.
- Equipment Storage Concerns: Outdoor, uncovered storage of equipment during repairs was mentioned as an issue.
