Thomas Hometown Sales Shopping Guide
Why You Should Visit
- Exceptional Appliance Repair Service: I’ve experienced firsthand their knowledgeable and pleasant repair technicians. They successfully resolved a refrigerator malfunction, leaving the appliance functioning correctly.
- Great Deals on Appliances: You’ll find competitive pricing on major appliances like dryers. One shopper secured a dryer at a great price, with seamless delivery, installation, and removal of the old unit. Plus, significant discounts (50-60%) are available on remaining inventory due to the store closing.
- Personalized Customer Service: The store offers dedicated assistance, particularly for resolving issues. The owner personally helped one shopper to ensure complete satisfaction with a problem. Another shopper received excellent service from a salesman who worked to get the needed refrigerator ordered.
- Wide Appliance Selection (While Supplies Last): Although closing, they still have ranges, kitchen gear, and some mattresses available.
Why You Might Consider Alternatives
- Inconsistent Service: Be aware that the sales staff’s helpfulness can vary widely. One shopper reported unfriendly and sales-focused interactions. Another faced significant issues with a washing machine order, where the salesman showed poor problem-solving skills and avoided responsibility for a mistake. Furthermore, a snowblower purchase resulted in a malfunctioning carburetor within a short time, with limited support from the store.
- Price Matching Limitations: While they claim to match prices, there are exceptions. A shopper was unable to get the online price honored for a washer.
- Unreliable Service Appointments: Scheduling for appliance repair appears inconsistent; a snow thrower repair appointment was missed twice despite assurances. Phone calls resulted in unhelpful “overflow department” excuses.
- Delayed Credit Application: If using a Sears card for purchases, the promotional credit application isn’t immediate. One shopper experienced a 4-8 week delay after a 90-day promotional period, resulting in higher upfront costs or interest payments.
- Potential for Errors: Shoppers should carefully inspect large appliances like washers upon delivery, as defects (such as a dent) might go unnoticed initially. There have been instances of incorrect appliance deliveries.
- Limited Long-Term Support: One shopper experienced persistent issues with a dishwasher purchased nine years prior, with minimal support from the store in resolving the issues.
- Store Closing: The store is closing, so the availability of products and services may be limited.
- Inconsistent Phone Availability: Despite website claims, the store phone may go unanswered.
