Fogg’s ACE Hardware: Norwich Location Shopping Guide

Why You Should Visit

• Exceptional Staff: You’ll encounter incredibly helpful and knowledgeable staff throughout the store. Many employees go above and beyond, providing expert advice and assistance. The paint specialist, Adam, receives particular praise for his expertise. One employee even possesses a photographic memory, readily solving complex problems (like a dryer vent issue). Expect assistance from the moment you walk in the door. Multiple reviews highlight the staff’s willingness to assist with product selection, assembly, and even same-day delivery (as seen with a snowblower purchase).
• Extensive Product Selection: Fogg’s boasts a surprisingly wide variety of hardware, lumber, plumbing supplies, painting supplies, and more, considering its size. They also have a drive-through lumber yard in a separate building. If they don’t have what you need in stock, they can order it for you. One shopper successfully found a specific plumbing part not available elsewhere.
• High-Quality Lumber: The lumber consistently surpasses that found at larger competitors like Home Depot in terms of quality.
• Beyond the Sale: Don’t hesitate to ask for help with more than just finding products. Employees will assist with complicated projects. One customer received help repairing a light fixture using tin shears and a Dremel tool.
• Excellent Customer Service: Multiple reviews emphasize the friendly and helpful nature of the staff, making the shopping experience pleasant. The management actively addresses issues, as demonstrated by the prompt repair and return of a defective snowblower.

Why You Might Consider Alternatives

• Pricing: Be aware that prices might be a bit higher than at larger chain stores.
• Closing Time: While their stated closing time is 5:00 PM, it appears there’s a short grace period before purchases are actually stopped. Planning your visit before the closing time would be advisable.
• Inconsistent Ownership Behavior: One review details an incident where the owner belittled long-term, valued employees. This is a single incident but warrants consideration.