Cherrydale Hardware Inc.: A Shopper’s Guide

Why You Should Visit

• Extensive Inventory: You’ll find an incredibly wide selection of hardware, from nuts and bolts to a 14-in-1 tool. They even carry bulk grass seed! The store is much larger than it appears from the outside, offering a surprising variety of items, including electronics and light bulbs. They also boast a comprehensive garden section with small-apartment-friendly tools (like a cute watering can), larger gardening tools, and organic soil. If they don’t have it, you likely didn’t need it.
• Knowledgeable and Helpful Staff: The staff is generally friendly, knowledgeable, and readily offers assistance. They’ll help you find exactly what you need quickly, even going the extra mile to let you borrow tools like a tape measure to ensure you get the right product. Their expertise extends to advising on home projects like painting, wallpapering, and wood sealing.
• Convenient and Efficient Shopping: The store is well-organized, making it easy to find items. Unlike larger stores like Home Depot, you won’t get lost navigating a huge space. The staff focuses on helping you with your specific needs without pushing additional items. Key cutting services are also available.
• Competitive Pricing: Prices are described as “good,” “moderately priced,” and “super reasonable,” comparable to larger retailers.
• Unique Charm: The store has a nostalgic, old-school feel, with interesting items tucked away in various locations, making browsing a fun experience. One reviewer even mentioned an alien in the window!
• Community Focus: The store’s helpfulness extends to recommending alternative locations if a product is unavailable, highlighting its dedication to serving the neighborhood.

Why You Might Consider Alternatives

• Inconsistent Customer Service: While many praise the helpful staff, some shoppers report encountering rude or unhelpful employees. One customer described a negative experience with a staff member who accused them of lying about the condition of a returned item, and another recounted being treated rudely for not knowing the exact screw size needed. Additionally, there’s a report of a customer being profiled and subjected to unnecessary questioning during a purchase.
• Return Policy Restrictions: Returning items, especially tools, may be difficult or subject to strict policies, potentially resulting in disagreement with staff.
• Apple Pay Issues: At least one customer reported difficulties using Apple Pay, suggesting potential payment processing inconsistencies.