SoRo Aubuchon Ace Hardware: A Shopper’s Perspective
Why You Should Visit
- Exceptional Customer Service: You’ll find consistently friendly and helpful staff. Multiple reviews highlight the exceptional assistance provided by employees like Jess, Audrey, Brit, Brice, Brian, Ethan, and Bruce. They go above and beyond, offering advice, solutions to problems (like fixing a broken cane or troubleshooting windshield wiper fluid), and even helping with community fundraising events. One shopper received assistance loading 12 bags of mulch into their car after an online order.
- Community Engagement: The store actively supports local initiatives. They hosted a bake sale fundraiser that raised over $1000 for a community member in need, demonstrating a commitment to the local community.
- Wide Selection: The store offers a wide range of products, from hardware and gardening supplies (including mulch) to items needed for home repairs (screws, drill bits). One review states that they have “pretty much anything you could need”. They also offer UPS shipping services.
- Convenient Services: Online ordering and in-store pickup is available. This option allows for quick and easy access to needed items.
- Store Atmosphere: The store is well-maintained and has a welcoming, friendly environment. It’s described as “beautifully maintained,” a place where you can “take in from the cold and gives a warm welcome,” and even a place where you can feed the resident cat!
Why You Might Consider Alternatives
- Pricing: Be aware that prices are higher than some competitors. One review mentions that pricing is higher than in West Lebanon, NH, and that this leads customers to shop elsewhere for large projects.
- Repair Services: While customer service is generally excellent, there’s at least one report of a significant delay (two months) in equipment repair, leading the customer to seek alternative solutions.
