Lyndonville Hardware Shopping Guide

Lyndonville Hardware: A Shopper’s Perspective

Why You Should Visit

Helpful and Knowledgeable Staff: You’ll find employees readily available to assist with locating items. They possess product knowledge and can guide you to the correct aisle, as demonstrated by Rowan’s assistance with light bulbs. The lumberyard staff, especially Cody, goes above and beyond, providing extra help with loading materials regardless of weather conditions.
Wide Product Selection: The store boasts a comprehensive inventory; “about everything” you might need for home improvement projects is available. This includes lumber, light bulbs, pegboard, and Stihl chainsaws.
Convenient Services: Lyndonville Hardware offers UPS package acceptance. Online ordering with added discounts and text notifications for order readiness provides a seamless shopping experience. The store also provides paint color matching and mixing services, along with expert advice on paint selection.
Community-Oriented Atmosphere: The store maintains a “hometown feel,” with staff who know customers by name, as evidenced by manager Troy’s interactions. This creates a welcoming and personalized shopping experience.
Positive Overall Experience: Many shoppers consistently praise the helpfulness, friendliness, and hard work of the staff, making it a pleasant shopping experience overall.

High Prices: Be aware that prices are significantly higher than at big box stores. Some shoppers report feeling the pricing is exploitative and much higher than justified; even on damaged or incomplete items. This concern is amplified by the fact that prices appear to have increased since the Aubuchon acquisition.
Inconsistent Phone Service: Reaching the store by phone can be challenging, with an automated system frequently directing callers to try again later.
Reduced Selection (Potential): While the store carries many items, there are concerns that the variety of products may have decreased since the change in ownership.
Assembly Quality Issues: Be cautious when purchasing pre-assembled items. There have been reports of incorrectly assembled products, such as a chainsaw with a backward-mounted chain, necessitating extra care and attention to detail upon receipt.
Inconsistent Customer Service: While many staff members are praised for their helpfulness, some shoppers have reported encountering less-than-stellar service from individual employees. One report details a frustrating experience with a return process, including unkind employee interactions.