Auchobon’s Hardware, Ludlow, VT: A Shopper’s Guide

Why You Should Visit

• Extensive Inventory: You’ll find a surprisingly vast selection of items for a hardware store, exceeding expectations given its size. They stock everything from common hardware like screws and bolts (in hundreds of old-fashioned drawers!) to specialized items, paint, lawn mowers, snow blowers, and even corks. I was able to find specialized items like 100 Black Nitrile 5 mil gloves, though be aware of pricing (see below).
• High-Quality Products: The store prioritizes durable, high-quality goods. This is reflected in their inventory and is mentioned in many positive reviews.
• Exceptional Customer Service: Many shoppers rave about the friendly and helpful staff. Associates go above and beyond to assist customers, offering paint color matching using sophisticated equipment and even delivering items directly to your car (wood pellets, in one instance). Several reviewers highlighted the willingness of staff to assist each other and go the extra mile, even for complex requests involving paint matching from samples.
• Fast and Efficient Service: Custom paint mixing is remarkably quick—expect your order in about 15 minutes. Order fulfillment is also speedy, as experienced by online ordering shoppers. In-store service is also very quick.
• Convenient Location (with caveats): While located in a rural area which limits competition, shoppers can expect to find many necessities for home repairs and projects without traveling long distances.
• Knowledgeable Staff: Many staff members possess in-depth product knowledge and are happy to share their expertise. There’s even a particularly helpful “gal” in her 80s known for her extensive knowledge.

Why You Might Consider Alternatives

• Pricing: Be aware that some items may be pricier than at larger chain stores. For example, 100 Black Nitrile 5 mil gloves were $35.00. Shop around if price is your top priority.
• Busy Periods: During peak times, the store can get busy, and staff may not always be immediately available to assist everyone in the line. While helpful staff often rectify this quickly after it’s pointed out, be prepared for potential wait times.
• Staff Appearance: Some staff members wear politically themed clothing, which may be off-putting to some customers.
• Limited Selection: Although the inventory is extensive, the store does not carry lumber or heavy-duty building supplies.
• Inconsistent Cashier Service: While most customer interactions are positive, some shoppers have reported encountering unfriendly cashiers.