JB Colton’s Hardware & Lumber: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll encounter incredibly helpful and friendly staff. Multiple experiences highlight their willingness to go above and beyond. One instance involved a staff member who refused payment for a small purchase, emphasizing exceptional kindness. Another staff member, Angelica, dedicated significant time assisting a customer with a pressure washer repair. Expect knowledgeable staff who can guide you through even specialized projects, such as historical paint color selection.
- Competitive Pricing: Prices are often as good as, or better than, larger chain stores. This makes it a financially smart option, especially for smaller purchases.
- Wide Selection: This location offers a surprising range of hardware and lumber. They carry everything from locknuts (even in small quantities) to 3″ pipes, and seemingly have a well-stocked inventory.
- Convenient Location: Its proximity to some customers makes it a preferable choice over longer trips to big-box stores. This eliminates the hour-long drive many people otherwise face.
- Prompt Order Fulfillment: If an item isn’t in stock, they’ll order it for you quickly and efficiently.
- Clean and Well-Stocked Store: The store is consistently described as clean and well-organized, making shopping a pleasant experience.
Why You Might Consider Alternatives
- Potentially Unwelcoming Atmosphere: While many praise the staff, some shoppers have noted a less-than-friendly environment with staff appearing hesitant to assist or less attentive to questions. This experience might vary significantly based on the time of visit or staff member encountered.
- Pick and Shovel Alternative: If exceptional customer service and a welcoming atmosphere are high priorities, a competing store named Pick and Shovel (located about 15 minutes away) may offer a more consistently positive experience, although it will require a longer trip.
