Aubuchon Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find incredibly friendly and helpful staff throughout the store. Many shoppers specifically praised Sara Roberts, Jamie Rehus, and Steven for their outstanding assistance, going above and beyond to help with orders, product selection, and even delivery and assembly (in the case of a Big Green Egg grill).
- Extensive Product Selection: The store carries a wide range of items, from birdseed (40lb bags available) to paint (with color matching services), tomato cages, and even 80lb bags of quickcrete concrete mix.
- Product Knowledge: Employees demonstrate a high level of product knowledge, assisting with paint matching and helping customers find the best products for their needs. For example, assistance was provided to find the right materials for a Big Green Egg grill.
- Above-and-Beyond Service: Expect staff to go the extra mile. One shopper reported having heavy items carried to their car, and another received home delivery and assembly of a large grill purchase.
- Friendly Atmosphere: The store has a welcoming atmosphere, even including resident cats (Delilah and Theo) that add to the charm.
Why You Might Consider Alternatives
- Order Fulfillment Issues: Be aware that there have been reports of incorrect order fulfillment. One shopper received fewer tomato cages than ordered and a different type of tomato cage than advertised online, despite apparent stock availability. The staff member’s response to this discrepancy was described as argumentative.
- Potential for Inaccurate Online Descriptions: Product descriptions on the website may not accurately reflect the product in stock. Carefully compare online descriptions with in-store availability to avoid surprises.
