Aubuchon Hardware Montpelier: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find consistently friendly and helpful staff who go above and beyond. Employees are knowledgeable and patient, readily assisting with questions, even those beyond simple product location. I’ve personally experienced this with several staff members, including George, Greg, Tip, and Brian.
• Convenient Location & Hours: This downtown Montpelier store offers easy access and seems to maintain accommodating hours, even welcoming customers a few minutes before closing time.
• Extensive Product Selection: The store boasts a wider variety of products than initially expected, including paint, painting supplies, landscape pins, EGO trimmer parts, locks, and a large selection of heavy duty items (like salt bags). If they don’t have what you need, they’ll offer helpful recommendations on where to find it.
• Streamlined Online Ordering & Pickup: I successfully ordered items online for in-store pickup. The system sent order reminders, and in-store pickup was efficient and well-handled. Staff are happy to assist with order details by phone or in person, ensuring a smooth experience.
• Problem-Solving Expertise: The staff isn’t just there to sell you products; they’ll actively help you find solutions to your projects. For instance, assistance was provided in replacing an EGO trimmer head (even using store tools) and creatively resolving a poorly manufactured sink issue.
• Above & Beyond Assistance: Expect exceptional service, such as having heavy items loaded into your car and staff going the extra mile to find and resend receipts without requiring a store visit.

Why You Might Consider Alternatives

• No pricing information is available from the reviews.