True Value Hardware: A Shopper’s Guide
Why You Should Visit
- Extensive Selection: You’ll find a wide variety of hardware items, including keys (even hard-to-find ones!), propane (at a decent price), and rental tools. They even carry cement mixers and boom augers! The store itself is large, clean, and well-stocked.
- Helpful and Knowledgeable Staff: The staff consistently receives praise for their friendliness and willingness to assist. Expect knowledgeable employees who can help you find what you need and even offer solutions to your hardware problems. One staff member, Aaron, even went above and beyond to help a customer fix a car fender. The rental department staff, in particular, is known for going the extra mile to ensure a smooth experience, even waiting past closing time for returns.
- Competitive Rental Prices: Tool rental is a significant draw, with prices reportedly cheaper than competitors in the area. The rental department offers a good selection of equipment, including heaters.
- Convenient Location and Quick Service: The store’s size and layout allows for efficient shopping, making it easy to get in and out quickly. This is particularly beneficial for smaller tasks.
- Local Support: This is a local business, so your patronage directly benefits the community.
Why You Might Consider Alternatives
- Inconsistent Service in Some Departments: While most experiences are positive, the battery recycling service has received negative feedback. The staff’s responsiveness and helpfulness in this area are inconsistent and some shoppers felt they received apathetic or even rude service. In one instance, assistance with heater rentals was delayed and lacking in apology.
- Pricing Concerns: While some items are reasonably priced (like propane), several reviews mention that some merchandise is overpriced. You should compare prices with competitors before making a purchase, particularly if buying in bulk.
- Limited Product Selection in Specific Areas: The lack of electric BBQ grills might be a drawback for some shoppers.
